Convergys launches 7th contact center in Metro Manila

MANILA, Philippines - Cincinnati, Ohio-headquartered Convergys Corp. announced the dedication of its seventh integrated contact center facility in Metro Manila. The facility, located at UP-Ayala TechnoHub, was dedicated by Quezon City Mayor Sonny Belmonte and Convergys Senior Vice President of Human Resources Clark Handy. In just three months, Convergys also announced the opening of its Cebu i3 facility in Cebu City and the Nuvali TechnoHub facility in Sta. Rosa , Laguna. These new Convergys contact centers were officially dedicated on Wednesday by President Gloria Macapagal-Arroyo, Convergys President and CEO Dave Dougherty, and other senior executives in attendance. Employees and gathered dignitaries can witness the dedications of Convergys’ newest facilities on huge television screens showing simultaneous feeds from all three facilities via satellite transmission. The UP-Ayala Technohub facility, with over 57,000 square feet of space, provides both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as "back office" application and document processing. Convergys’ now employs approximately 11,000 contact center agents in Metro Manila. “While we officially inaugurate our 10th, 11th, and 12th contact center facilities in the presence of the Honorable President Gloria Macapagal-Arroyo, we must take this time to thank our dedicated employees for their continued support and hard work," said Dougherty. “As we strive to meet the needs of our clients across the world, it is their dedication for which we can attribute our success in the Philippines." Within five years, Convergys was able to establish 12 contact centers in the Philippines, seven located in Metro Manila, three in Cebu City, one in Bacolod City, and one in Santa Rosa, Laguna. In May of 2008, Convergys announced the addition of five new integrated contact centers located throughout the country. The new sites include Cebu Asiatown i3, UP Ayala Land Techno Hub, Nuvali, San Lazaro, and Glorietta. Convergys Corporation is hiring for many different positions in the Philippines. - GMANews.TV