Banks remind ATM users to be cautious amid fraud cases

MANILA, Philippines - The Bankers' Association of the Philippines (BAP) reminded depositors to take extra precaution in using automated teller machines (ATMs) as fraud cases continue to rise not only in the country but also overseas particularly in United Arab Emirates. At the same time, BAP asked its member banks to prompt branch officers, employees and security guards to regularly inspect ATMs and booths for any unusual and non-bank installed devices such as hidden cameras, cloning devices and glued traps. Security guards should remain alert and closely observe suspicious individuals. "The Philippine banks are taking all precautionary measures to ensure the safety of its clients. Nonetheless, we are urging the people to take added care when using the ATM. By exercising vigilance, there will be less chance for users to be victimized by any fraud," the group said in a statement. Information such as stored personal identification number (PIN), card number is obtained by skimming the magnetic strip of the ATM card through a specialized scanner. It is then used for a duplicate ATM card that allows unauthorized withdrawals. "ATM depositors are advised to immediately contact ATM hotline numbers which are normally posted on ATM machines," BAP said. ATMS users should adhere to the safety guidelines in using the ATM:

Never divulge your PINs to other persons. Change PINs if you think your PINs have been compromised.

Cover the ATM keypad when entering your PIN. In case there is a hidden camera attached to the machine, covering the keypad with your other hand while entering the numbers could prevent the capture of your PIN.

Cover the screen while using the ATM. Ensure that the ATM screen is not seen by other people while you are making your transaction.

Use only ATMs that are in well-lit and located in secured areas.

Do not use ATMs that appear to have tampered card or cash slots. Report anything that seems suspicious to the corresponding bank immediately.

Be aware of your surroundings when using the ATM. Look around to check for suspicious characters lurking around the vicinity. Make sure that the person next in line to use the ATM is keeping a safe distance from you.

Do not entertain strangers who attempt to engage you in a conversation or pretend to offer help while you are transacting in an ATM. "This person may just be after your PIN and card number," BAP said. -GMANews.TV