DFA: Computer glitch delays passport release

A glitch in a computer program has recently caused delays in releasing passports at the Department of Foreign Affairs. “The delay is caused by an unexpected malfunction of the mainframe program which has prevented the printing of passport booklets," the DFA said in a statement. The DFA said the delay affected those who applied in Manila starting May 6 and whose passports are due for release on June 10. It added the foreign equipment provider, Oberthur Technologies, has put all available resources and is “working around the clock to fix the problem." The remedial work will take “a few days," the DFA said, adding that passports may be released starting June 14. To alleviate the backlog, the DFA will continue offering the extension of the validity of passports for one year of those with urgent travels. It said this extension can be accomplished within the same day and at no cost to the applicant. No appointment is needed to avail of this service. “Those with emergency travels (e.g., death in the family, medical reasons, and OFWs reporting for work) within the next few days may be issued machine-readable passports," it noted. The DFA said affected individuals may call or visit the Passport Director’s office at telephone numbers 836-7759 or 556-0000 locals 2030 up to 32. “The DFA requests the public’s consideration and understanding," it said. The DFA also urged the public who has travel plans to apply for passports well ahead of time, at least 12 weeks in advance. — JE, GMA News